Frequently Asked Questions
Find answers to common questions about Tasleeh, available services, service requests, and account access.
What is Tasleeh?
Tasleeh is a technology-enabled home and property maintenance platform. It helps residential and business customers access, request, manage, and track maintenance services through one connected system. Tasleeh is not presented as a traditional single-service maintenance company; it provides the platform and service network that support the customer journey.
How do I request a service?
Start from the Tasleeh website and sign in to your customer account. You will then enter your dedicated web portal, where you can select the required service, provide the request details, submit the request, and follow its progress. You can also use the Tasleeh Customers app to manage service requests from your mobile device.
Do I need the Tasleeh Customers app?
No. You can use the Tasleeh website to sign in to your dedicated customer portal and request or manage services. The Tasleeh Customers app provides an additional mobile option for accessing your account, managing requests, and viewing updates.
Can businesses use Tasleeh?
Yes. Tasleeh supports both residential and business customers. Businesses can use their customer account and portal to submit and manage maintenance requests for relevant properties and facilities.
Which areas does Tasleeh serve?
Tasleeh serves customers across Kuwait. Actual service availability can vary depending on the requested service, customer location, provider coverage, and available booking slots.
How can I track my service request?
Sign in through the Tasleeh website to access your dedicated customer portal, or use the Tasleeh Customers app. From there, you can review request details, follow status updates, and manage your service activity.
How is pricing shown?
Pricing information is shown during the service request process based on the selected service and the details provided. The final information presented may depend on the service scope and assessment requirements.
Can I manage more than one property?
Yes, you can add multiple properties as addresses using the same login.